Support Policy

At Kantipur Condom House, we are committed to providing excellent customer support to ensure your shopping experience is seamless and enjoyable. Please review our support policies outlined below:

1. Contact Methods

You can reach our customer support team through the following methods:

• Email: For non-urgent inquiries, you can email us at info@kantipurcondom.com. We strive to respond to all email inquiries within 24-48 hours during our business hours.
• Phone: For immediate assistance, you can call us at 01-4560078 or 9851008072. Our phone lines are open [mention your operating hours here].

2. Operating Hours

Our standard operating hours for customer support are [mention your operating hours here]. During these hours, our team is available to assist you with any questions or issues you may have regarding our products, orders, or services.

3. Types of Support

We provide support for the following:

• Product inquiries: Information about our products, their features, and specifications.
• Order status: Updates on the status of your orders, including tracking information.
• Returns and refunds: Assistance with our return and refund process as outlined in our Return and Refund Policy.
• Technical support: Help with any technical issues related to our website or online ordering process.

4. Response Time

We aim to respond to all customer inquiries promptly. Our response time may vary depending on the complexity of the issue and the volume of inquiries received. We prioritize urgent inquiries and aim to resolve all issues as quickly as possible.

5. Feedback and Suggestions

We value your feedback and suggestions to improve our products and services. Please feel free to share your thoughts with us via email or phone.

6. Language Support

Our customer support is available in [mention languages supported, e.g., English and Nepali]. We strive to ensure language is not a barrier in assisting our customers.

7. Escalation of Issues

If you have a concern that requires escalation, please ask to speak with a manager or supervisor. We are committed to resolving any issues to your satisfaction.

Contact Us

If you have any questions or require assistance, please don't hesitate to contact us at:

• Email: info@kantipurcondom.com
• Phone: 01-4560078 | 9851008072

You can also visit us at our store located in New Baneshwor, Kathmandu, Nepal during our business hours.