Return Policy

Thank you for shopping at Kantipur Condom House. We want to ensure you are completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility

We accept returns for eligible products within 3 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Non-eligible items

Certain types of items cannot be returned, such as:

• Opened or used products
• Products that are not in their original condition
• Items that are damaged due to misuse or mishandling

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team via email at info@kantipurcondom.com or call us at 01-4560078 | 9851008072 to request a return authorization.
• Provide your order number, the name of the product you wish to return, and the reason for the return.
• Our customer support team will provide you with further instructions, including the return shipping address if applicable.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong item shipped).

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

7. Contact Us

If you have any questions about our Return Policy, please contact us at:

• Email: info@kantipurcondom.com
• Phone: 01-4560078 | 9851008072