Return Policy

At Kantipur Condom House, we strive to ensure your complete satisfaction with our adult products. If, for any reason, you are not entirely satisfied with your purchase, we offer a simple return policy to assist you.

Return Guidelines:

  • Return within 7 Days: You may return your product within 7 days from the date of delivery. Beyond this period, we regret that we cannot accept returns.
  • Proper Packaging: To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it. Please ensure that the item is unused and free from any signs of wear or damage.
  • Take Pictures: If you receive a damaged item or if the wrong product was delivered, we kindly request you to take clear pictures of the packaging and the item itself. These pictures will help us process your return request more efficiently.
  • Contact Customer Support: Before initiating a return, please reach out to our customer support team through our designated communication channels. They will guide you through the return process and provide you with the necessary instructions.
  • Return Shipping: The cost of return shipping will be your responsibility unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged product). We recommend using a trackable shipping service to ensure that the item reaches us safely.
  • Refund or Exchange: Once we receive the returned item and verify its condition, we will initiate the refund process. You will have the option to choose between a refund or an exchange for another product of equal value.

Please note that change of mind returns are not accepted. Due to the nature of our products, we prioritize the health and safety of our customers. For hygienic reasons, we cannot accept returns or exchanges on products that have been opened or used unless they are defective.

We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Thank you for choosing Kantipur Condom.